Major League Gaming Privacy Policy

Major League Gaming (“MLG”) uses "Cookies" to tailor content and marketing, and to improve and adjust user experiences. To find out more about "Cookies", and the options available to manage them, please click here . By using this MLG online property, you consent to our use of "Cookies".

Welcome to MLG's Privacy Policy. This Privacy Policy was last updated on May 16, 2017.

Every day, millions of people worldwide use and enjoy MLG websites, products and services. We appreciate your trust in our products and services. In order to provide you with great services and make them better, MLG may collect both personal information and non-personal information (collectively, "Information"). We take care of how your Information is processed and used.

This Privacy Policy:

  • explains how MLG collects, stores, uses may transfer
  • applies to all MLG websites, products and services (“Properties").

MLG uses cookies and/or similar technologies on the Properties, for more information about MLG’s use of cookies please see our Cookie Policy , which is incorporated by reference into this Privacy Policy and made part of this Privacy Policy.

MLG reserves the right to make changes to this Privacy Policy at any time by posting a modified version online at, so please review it frequently to ensure you are aware of any changes. If MLG makes a material change to this Privacy Policy, we will provide notice to you in our Privacy Policy as posted and on our home page.

Table of Contents

  1. Summary and Scope of MLG Privacy Policy
  2. ESRB Certified Program
  3. Information We Collect and How We Use It
  4. Children and Parents
  5. Your Choices
  6. Sharing Information
  7. Security
  8. Accessing Information
  9. Contacting Us
  10. Important Notice
  11. California Privacy Rights
  12. Disclosure to Users Outside the US


1. Summary and Scope of MLG Privacy Policy

This Privacy Policy applies to all Properties, including:

  • MLG websites, online products and services; and
  • MLG mobile applications.

Whenever you use a Property we may collect, process, and combine Information; contact you from time to time; and provide you with customer service and other services you have requested. We may, from time to time, also disclose Information to Activision Blizzard group companies, and/or share Information with suppliers and partners, in order to provide you with goods or services you have requested or online advertising selected by us.

This Privacy Policy does not apply to third party websites or online properties to which our Properties may link, and you accept MLG is not responsible for the security or privacy practices of any such third party websites or properties.

This Privacy Policy does not cover Information provided when you apply for a job at MLG. Please refer here for more information.

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2. ESRB Privacy Certified Program

This Privacy Policy and the ESRB certification seals shown on our Properties confirm that MLG is a valid licensee and participating member in the Entertainment Software Rating Board's ("ESRB") Privacy Certified Program. To protect your privacy, we have voluntarily undertaken this privacy initiative and ESRB Privacy Certified has reviewed and certified that we meet established online information collection and use practices on all Properties where this Privacy Policy is posted.

As part of the ESRB Privacy Certified Program, we are subject to frequent audits of our Properties and other enforcement and accountability mechanisms administered independently by the ESRB.

Whenever you visit a website that displays the ESRB Privacy Certified certification seal, you may request information about:

  • Whether a company uses cookies, tracks IP addresses or uses other passive means to collect information;
  • Which pieces of personal information, if any, are collected from you;
  • Who, if anyone, is collecting your personal information and how will it be used;
  • With whom, if anyone, will your personal information be shared;
  • What choices you have with regard to the use of your personal information;
  • How you can access and, if necessary, change the personal information a company collects and maintains;
  • Whether and how information is collected from children under 13;
  • How a company ensures data security, quality, and integrity;
  • Where and how to ask questions or file complaints.

If you believe that we have not responded to your inquiry or your inquiry has not been satisfactorily addressed, please contact the ESRB at:

Attn: Privacy Certified Program
420 Lexington Ave, Suite 2024
New York, NY 10170

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3. Information We Collect and How We Use It

MLG may collect Information from you and other sources. We use and may combine that Information to operate, tailor content, personalize, adjust and improve our Properties, and to send you messages or personalized information about our services, new features and more, including for marketing and promotional purposes.

Information Provided by You

MLG may collect Information from you when you: (A) create an MLG account; (B) use our Properties; (C) participate in sweepstakes, contests and promotions; (D) use MLG customer service; (E) choose to receive newsletters on products and services, receive marketing emails, and/or participate in surveys; (F) buy MLG services or products online; (G) participate in chat rooms, message boards, or forums; or (H) use your Facebook account with MLG or allow sharing through Social Media.

A. Creation of an MLG Account

MLG may collect certain Information from you when you create an MLG account, such as your first and last name, date of birth, address, postal code, email address and MLG user name, as well as information about your interests in and use of various products, programs and services and marketing preferences. Additionally, we may collect Information when you link a third party account (e.g., XBOX Live, PlayStation Network, Nintendo, Steam, and to your MLG account, and the use of certain Properties may require you to link a third party account to your MLG account. With an MLG account you may enjoy a tailored service and support across the Properties such as the forums, email newsletters and the services you love and enjoy.

When you create an MLG account, a public profile is also created for your account. This public profile will show your username and the date you created your MLG account. You also have the option to customize your profile and publicly share certain Information, which may include your name, age, date of birth, gender, online contact information, third party account information (e.g., social media account information) and information about what video games you play and what video game consoles you own. If you choose to link certain third party accounts to your MLG account, additional information may be required to be shown publicly (e.g., if you link your XBOX Live or PlayStation Network account, the username associated with that account will be shown on the public profile associated with your MLG account).

Unfortunately, we no longer offer MLG accounts to Russian based consumers. 

B. Use of Our Properties

When you visit or use our Properties we may collect, process and/or combine Information about your use of those Properties, such as websites you visited before and after you used a Property, browser type and language, IP address, hardware and software information, gameplay data, purchase histories, and Social Media data. We may use Cookies and/or similar technologies (collectively referred to as “Cookies”) to do this.  In addition, we or our partners may also use Cookies to serve ads in our Properties. Please see our Cookie Policy  for more details.

MLG may collect, process, and combine data such as your age, gender, interests, name, email address, video game console, marketing preferences, customer service, and device-related information.

C. Sweepstakes, Contests, and Promotions

When MLG runs contests or promotions on our Properties, we may collect certain Information from participants such as their name, address, postal code, email address, phone number, age and/or date of birth, or other information or content submitted by you. We may also need to collect additional information in order for you to claim a prize. That Information may be combined with other account information and will be used and shared in accordance with this Privacy Policy.

D. Interact with Customer Service

In order to provide you with customer service and assist you with resolving any issues you may have, MLG may collect Information from you including your contact details, together with details of your customer service issue and its resolution.

E. Receive Newsletters on Products and Services, Receive Marketing Emails, and/or Surveys

MLG may offer you the ability to receive newsletters periodically by email about our products and services. At any time, you can manage your preferences from your account settings and stop receiving further newsletters or marketing emails by unsubscribing from the link in the footer of each email we send to you.

We may, from time to time, send you surveys in order to improve consumer experience with our services.

F. Buy MLG Products or Services Online

MLG does not collect any credit card and/or billing information when you purchase products or services online, or when you participate in certain services (e.g., Gamebattles). However, you may be required to provide credit card and/or billing information to one of our third-party vendors in order to complete a purchase or receive a prize. We encourage you to review the privacy policy of our third-party vendors before providing them with your personal information, as their privacy practices may vary from ours.

G. Chat rooms, Message Boards and Forums

From time to time, MLG may make chat rooms, message boards, forums, blogs, news groups and other publicly accessible forums and community tools available to you. From time to time, we may use the content you write (including your name or screen name if you post it) for promotional purposes, in e-mail newsletters or elsewhere, and by using the Properties, including, without limitation, these chat rooms, forums, message boards, news groups, and other community tools, you agree that we may do so. Accordingly, you should exercise caution when deciding to disclose your personal information in these areas, since anyone - not just us - may use publicly posted information.

H. Social Media

You can interact with some Properties through social networking sites, such as Facebook and Twitter (or social media plug-ins and applications) ("Social Media"). When you interact with MLG and/or the Properties through Social Media you acknowledge that we may access your Information, solely in accordance with your Social Media privacy settings, and use it to (1) create an MLG account, or link your Social Media account to your MLG account; (2) give you exclusive content; (2) personalize your online experience with us within and outside our Properties; and (3) contact you in accordance with applicable marketing preferences through Social Media or directly by sending you the latest news, special offerings, and rewards.

When you post personal information publicly through the Properties (e.g., on your MLG public profile or using publicly accessible forums and community tools), or on Social Media, it may be viewable by other users of these sites and we cannot prevent further use of the personal information by third parties. For more information about how your Social Media uses and protects your personal information, please refer to their privacy policies and terms of use.

Information Provided by Other Sources

We may also obtain Information about you from other sources, such as Social Media, our vendors, partners, and network advertising companies, and combine that Information with Information we have collected from or about you. We only collect Information from other sources where they have confirmed to us they are legally entitled to share it with us.

We use Cookies to provide and support our Properties and each of the uses outlined and described above. Please see our Cookie Policy  for more information.

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4. Children and Parents

MLG does not knowingly collect or store any personal information from children under 13.

We recognize a special need to protect the personal information of children. We urge parents to instruct their children to never give out their real names, addresses, phone numbers, or other personal information without parental permission, when online. MLG also recommends that parents familiarize themselves with parental controls available on consoles, mobile telephones, tablets and other devices they provide to their child and accompany their child if aged under 13 years of age when online. Parents should contact MLG immediately if they have any concerns. Please see the Contacting Us section below for further details.

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5.  Your Choices

You have choices over the Information provided by you and by other sources, and how that Information is used by MLG. You can exercise your choices by updating your preferences at any time and also by managing your settings on your devices and third party accounts.

Your Choices About Information Provided by You 

If you do not want to provide MLG with personal information, then you can choose not to provide it. Please note that if you choose not to provide us with personal information, we may not be able to provide you with the relevant MLG product or service that you want. For example, without providing personal information, you may not be able to use the Properties and/or create an MLG account.

Your Choices About Information Provided by Third Parties

You may be able to control how third parties collect and share your Information by changing your preferences or opting out of collection directly with those third parties. Before disclosing Information to third parties, we recommend you check their respective privacy policies for further details.

Your Choices About MLG Using Your Information

You can exercise choices over how MLG uses your personal information and update your preferences at any time:

  • to remove yourself from receiving email marketing or newsletters from MLG, simply click the unsubscribe link in the email or access your account from and edit your email marketing preferences. You will need your password to access your account;
  • to disable selected Cookies from collecting information relating to the effectiveness of advertising campaigns or analytics data and from serving you with personalized advertising on our Properties or third party properties please see our Cookie Policy.

If you opt-out of receiving email marketing communications from us, please note we may still contact you occasionally about the status of your account, such as to inform you that your account may be expiring, or for other service related information.

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6. Sharing Information: 

MLG may share Information:

  • with the various Activision Blizzard group companies for the purposes described in this Privacy Policy;
  • with vendors and partners engaged by MLG in order to provide you with goods or services you have requested or online advertising selected by us;
  • if required to do so by applicable law or regulation;
  • if necessary to exercise, establish or defend our legal rights;
  • if necessary to protect the vital interests of any person; and
  • in connection with the sale of our business or assets.

Please note that any information, including personal information that you reveal in a bulletin board, message board, chat room or other public forum is publicly viewable.


Vendors provide goods and services (for example, billing, consumer services support, consultancy, information technology hardware and software) to MLG in order to support, operate and develop the Properties and to deliver marketing communications on our behalf. We do not share Information with vendors to use for their own direct marketing purposes or any other purpose without your consent, except those outlined above and to execute, deliver and/or improve the services they provide.

Third Parties

Other third parties may need your Information in order to provide goods and/or services you have requested, for example, to deliver MLG products that you have purchased through our Properties.


We may disclose your Information in the good faith belief that we are required to do so by law, including but not limited to disclosure to law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or us to legal liability.

This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.

Legal Rights

We may disclose your Information where necessary for the purpose of exercising, establishing or defending our legal rights.  For example, we may review your communications and other account information in order to investigate allegations of hacking or any other breach or alleged breach of any applicable Terms of Service or this Privacy Policy and disclose your personal information, including communications, to our legal advisors, consultants and law enforcement or other government officials.

Vital Interests

We may disclose your Information with third parties where we believe this is necessary to protect the vital interests of any person.  For example, we may disclose Information relating to an online account if we in good faith believe the user of that account is using it in ways that are harmful to others (e.g. making inappropriate contact with minors).

Sale of Our Business or Assets

Separately, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, MLG's customer information including Information and communications may be transferred to our successor or assign.

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7.  Security

MLG takes a range of security measures designed to help protect your Information. However, complete online and offline security can never be guaranteed, so you should always take care when sharing your information online.

MLG takes a range of security measures designed to protect your personal information and keep it confidential (unless it is non-confidential by nature, for example, publicly-available information like user generated content, competition rankings and scores, etc.).  We also take steps to ensure that the personal information collected is protected from misuse and alteration. In addition, we request vendors who process personal information on our behalf to themselves take a range of security measures designed to help protect your personal information. However, the Internet by its nature is not a secure environment and the nature of security risks is constantly evolving, as are the technical and organizational industry standards relating to management of those risks. The complete security of any personal information collected, stored or used by us or our vendors cannot therefore be guaranteed.

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8.  Accessing Information

You can access, update or delete your personal information in your MLG account at any time.

If for any reason you wish to view, correct, update or delete personal information collected about you, simply access your MLG account through and edit/delete your personal information. You will need your password to access your personal account. You may also send us an email asking us to delete your account at

If you have any questions about the Information we process about you, or if you wish to view, update or delete your personal information, you can send your request to Alternatively, you may write to us at: Major League Gaming, 250 Hudson Street, 6th Floor, New York, NY 10013, ATTN: Privacy. We will be happy to review, update or remove Information as appropriate.

We will retain your personal information for the length of time needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Residual copies of Information that has been deleted from your account may remain in our backup systems for approximately one month. We may still retain your Information to resolve disputes, enforce our Terms of Service or other user agreements, or comply with legal requirements; in this case, your personal information will be blocked from use for any other purpose.

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9.  Contacting Us

This Privacy Policy applies between you and Major League Gaming, Inc. You can contact us at, or write to us at:  Major League Gaming, 250 Hudson Street, 6th Floor, New York, NY 10013, ATTN: Privacy.

You may also contact ESRB Privacy Certified if you have a question or complaint that has not been resolved to your satisfaction. Please see the ESRB Privacy Certified Program section at the top of this Privacy Policy for further details.

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10.  Important Notice

For privacy related information applicable to users who are California residents or based outside the US please see below.

Please note your use of this MLG website, product or service is also subject to the terms of the MLG Terms of Service available here.

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11. California Privacy Rights

Since 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not share our customer's personal information with unaffiliated third parties for their own direct marketing purposes. For inquiries regarding our disclosure policy, please send us an email to, or write us at:  Major League Gaming, 250 Hudson Street, 6th Floor, New York, NY 10013, ATTN: Privacy. We will be happy to honor your request.

California Privacy Rights for Minor Users

Since January 1, 2015, California Business and Professions Code Section 22581 permits you, if you are a California resident under the age of 18, to view, correct, or delete information provided by you or publicly posted by you. You may do this by simply accessing your MLG account through or other product or service as applicable and editing/deleting your Information. You will need your password to access your personal account. You may also send us an email asking us to delete certain posted content at In the alternative, you may write to us at Major League Gaming, 250 Hudson Street, 6th Floor, New York, NY 10013, ATTN: Privacy.

We will be happy to review, update or remove information and/or content as appropriate. Residual copies of information and/or content that have been deleted from your account and/or the Properties may remain in our backup systems for approximately one month. We may still retain your information to resolve disputes, enforce our user agreement, or comply with legal requirements; in this case, your personal information will be blocked from use for any other purpose.

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12. Disclosure to Users Outside the US

In addition, if you are a visitor to our websites or other online products and services from outside the U.S., the personal information you provide may be collected, processed and stored directly on, or transferred to, servers in the United States or other countries where MLG, Activision Blizzard group companies or vendors maintain facilities or business operations.

No matter where the Information is located, MLG takes all commercially reasonable measures to safeguard your privacy rights in accordance with this Privacy Policy. If you do not agree to the collection, processing, storage and transfer of your information, please do not provide your information when requested and stop using our websites and other online products and services.

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