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Every day, millions of people worldwide use and enjoy MLG websites, products and services. We appreciate your trust in our products and services. In order to provide you with great services and make them better, Major League Gaming Corp. (“MLG”) will collect both personal information and non-personal information (collectively, "Information") and act as the data controller regarding your personal information. We take care of how your Information is processed and used.
- explains how MLG collects, stores, uses and transfers or discloses your Information;
- applies to all MLG websites, products and services (“Properties”).
Table of Contents
- ESRB Privacy Certified Program
- Information We Collect and How We Use It
- Children and Parents
- Your Choices
- Sharing Information
- Accessing Information and Retention Period
- Contacting Us
- Important Notice
- Your California Privacy Rights
- Users in the EEA
- Disclosure to Users Outside the US and the EEA
- MLG websites, online products and services; and
- MLG mobile applications.
As part of the ESRB Privacy Certified Program, we are subject to frequent audits of our Properties and other enforcement and accountability mechanisms administered independently by ESRB Privacy Certified.
Whenever you visit Properties that display the ESRB Privacy Certified certification seal, you may request information about:
- Who, if anyone, is collecting your personal information and how will it be used;
- With whom, if anyone, will your personal information be shared;
- What choices you have with regard to the use of your personal information;
- How you can access and, if necessary, change the personal information a company collects and maintains;
- Whether and how information is collected from children under 13;
- How a company ensures data security, quality, and integrity; and
- Where and how to ask questions or file complaints.
DISCLAIMER: Although ESRB Privacy Certified does not monitor non-English Properties, MLG makes all best efforts to ensure that non-English Properties adhere to applicable data collection guidance and principles set forth by ESRB Privacy Certified, including adherence to EU and other territorial regulations outside of the U.S.
If you believe that we have not responded to your inquiry or your inquiry has not been satisfactorily addressed, please contact ESRB Privacy Certified at http://www.esrb.org/privacy/contact.aspx; or
Attn: VP, Privacy Certified Program
420 Lexington Ave, Suite 2240
New York, NY 10170
MLG collects Information about you from you and other sources. As set out below in more detail, we use and in specific cases combine that Information to operate, tailor content, personalize, adjust and improve our Properties, and to send you messages or personalized information about our services, new features and more, including for marketing and promotional purposes.
Information Provided by You
As set out in more detail in the following, MLG may collect Information from you when you: (A) create an MLG account; (B) use our Properties; (C) participate in sweepstakes, contests and promotions; (D) use MLG customer service; (E) choose to receive newsletters on products and services, receive marketing emails, and/or participate in surveys; (F) buy MLG services or products online; (G) participate in chat rooms; or (H) use your Facebook account with MLG or allow sharing through Social Media.
A. Creation of an MLG Account
MLG will collect certain Information from you when you create an MLG account, such as your date of birth, email address, username, and in specific cases, first and last name. This personal information is combined with other Information such as your country, browser type and language, IP address, hardware and software information, purchase history, and information about your interests in and use of various products, programs and services and marketing preferences. You also have the option to provide your address, city, postal code and time zone. Additionally, we collect and combine Information when you link a third party account (e.g., XBOX Live, PlayStation Network, Nintendo, Steam, and Battle.net) to your MLG account, such as the username associated with you third party account, and the use of certain Properties may require you to link a third party account to your MLG account.
When you create an MLG account, a public profile is also created for your account. This public profile will show your username and the date you created your MLG account. You also have the option to customize your profile and publicly share certain Information, such as your name, age, date of birth, gender, online contact information, third party account information (e.g., social media account information) and information about what video games you play and what video game consoles you own. If you choose to link certain third party accounts to your MLG account, additional information may be required to be shown publicly (e.g., if you link your XBOX Live or PlayStation Network account, the username associated with that account will be shown on the public profile associated with your MLG account).
B. Use of Our Properties
MLG collects, processes, and combines data such as your age, gender, interests, name, email address, video game console, marketing preferences, customer service, and device-related information.
C. Sweepstakes, Contests, and Promotions
D. Interact with Customer Service
In order to be able to provide you with customer service and assist you with resolving any issues you may have, MLG or its affiliates, including Blizzard Entertainment, collects Information from you including your contact details, together with details of your customer service issue and its resolution.
E. Receive Newsletters on Products and Services, Receive Marketing Emails, and/or Surveys
MLG offers you the ability to receive newsletters or marketing periodically by email about our products and services. We also, from time to time, will send you surveys in order to improve consumer experience with our services. At any time, you can manage your preferences from your account settings and stop receiving further newsletters or marketing emails by unsubscribing from the link in the footer of each email we send to you.
F. Buy MLG Products or Services Online
G. Chat rooms, Message Boards and Forums
From time to time, MLG makes chat rooms or other community tools available to you. From time to time, we may use the content you write (including your name or screen name if you post it) for promotional purposes, in email newsletters or elsewhere. Accordingly, you should exercise caution when deciding to disclose your personal information in these areas.
H. Social Media
You can interact with some Properties through social networking sites, such as Facebook and Twitter (or social media plug-ins and applications) ("Social Media"). When you interact with MLG and/or the Properties through Social Media you acknowledge that we may access your Information, including your public profile information, solely in accordance with your Social Media privacy settings, and use it to (1) create an MLG account, or link your Social Media account to your MLG account; (2) give you exclusive content; (2) personalize your online experience with us within and outside our Properties; and (3) contact you in accordance with applicable marketing preferences through Social Media, including through providing tailored marketing, or directly by sending you the latest news, special offerings, and rewards.
Information Provided by Other Sources
We may also obtain Information, such as contact details (for example, name and email address), country, IP address, purchase histories, marketing preferences, cookie information, hardware and software information and other technical information about you from other sources, such as our affiliates, Social Media, our vendors (for example, event ticket providers and merchandise vendors), or partners (for example, advertisers or media partners), and combine that Information with Information we have collected from or about you. We only collect Information from other sources where they have confirmed to us they are legally entitled to share it with us.
MLG does not knowingly collect or store any personal information from children under 13 in the US or under the relevant age threshold in other jurisdictions where the child is located. However, we may collect technical information required for delivering the service and for the support of our internal operations from all users of our Properties. If parents believe that we have unintentionally collected their children’s other personal information or otherwise used their children’s personal information for another purpose, they may reach out to us via the Contacting Us section below.
We recognize a special need to protect the personal information of children. We urge parents to instruct their children to never give out their real names, addresses, phone numbers, or other personal information without parental permission, when online. MLG also recommends that parents familiarize themselves with parental controls available on consoles, mobile telephones, tablets and other devices they provide to their child and accompany their child if aged under 13 years of age when online. Parents should contact MLG immediately if they have any concerns. Please see the Contacting Us section below for further details.
You have choices over the Information provided by you and by other sources, and how that Information is used by MLG. You can exercise your choices by updating your preferences at any time and also by managing your settings on your devices and third party accounts.
Your Choices About Information Provided by You
If you do not want to provide MLG with personal information, then you can choose not to provide it. Please note that if you choose not to provide us with personal information, we may not be able to provide you with the relevant MLG product or service that you want. For example, without providing an email address, you will not be able to create an MLG account.
Your Choices About Information Provided by Third Parties
You may be able to control how third parties collect and share your Information by changing your preferences or opting out of collection directly with those third parties. Before disclosing Information to third parties, we recommend you check their respective privacy policies for further details.
Your Choices About MLG Using Your Information
You can exercise choices over how MLG uses your personal information and update your preferences at any time:
- to remove yourself from individual contests or promotions, or from receiving email marketing or newsletters from MLG, simply click the unsubscribe link in the email or access your account from http://www.majorleaguegaming.com/ and edit your email marketing preferences. You will need your password to access your account;
If you opt-out of receiving email marketing communications from us, please note we may still contact you occasionally about the status of your account, such as to inform you that your account may be expiring, or for other service related information.
If you are a user located in the European Economic Area (“EEA”) and would like to know more about your rights in connection with your personal information, please see the Users in the EEA section below.
As set out below in more detail, MLG shares Information:
- with vendors and partners engaged by MLG in order to provide you with goods or services you have requested or online advertising selected by us;
- with third parties in offering certain promotions, events, tournaments or other goods or services jointly or on behalf of such third parties;
- if required to do so by applicable law, regulation or legal process;
- if necessary to exercise, establish or defend our legal rights;
- if necessary to protect the rights, property or safety of any person; and
- in connection with the sale of our business or assets.
Please note that any information, including personal information that you reveal in a bulletin board, message board, chat room or other public forum is publicly viewable.
Vendors provide goods and services (for example, media partners, event ticket providers, merchandise vendors, survey providers, billing, consumer services support, consultancy, information technology hardware and software) to MLG in order to support, operate and develop the Properties and to deliver marketing communications on our behalf. Vendors use your Information to execute, deliver and/or from time to time improve the services they provide. We do not share Information with vendors to use for their own direct marketing purposes or any other purpose other than those set out in this section without your consent.
We will disclose your Information in the good faith belief that we are required to do so by law, including but not limited to disclosure to law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or us to legal liability.
This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.
We disclose your Information with third parties where we believe this is necessary to protect the rights, property or safety of any person. For example, we disclose Information relating to an online account if we in good faith believe the user of that account is using it in ways that are harmful to others (e.g. making inappropriate contact with minors).
Sale of Our Business or Assets
Separately, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, MLG's customer information including Information and communications may be transferred to our successor or assign.
MLG takes a range of security measures – as set out in detail below – designed to help protect your Information. However, complete online and offline security can never be guaranteed, so you should always take care when sharing your information online.
MLG takes a range of security measures designed to protect your personal information and keep it confidential (unless it is non-confidential by nature, for example, publicly-available information like user generated content, competition rankings and scores, etc.). We also take steps to ensure that the personal information collected is protected from misuse and alteration. In addition, we request vendors who process personal information on our behalf to themselves take a range of security measures designed to help protect your personal information. However, the Internet by its nature is not a secure environment and the nature of security risks is constantly evolving, as are the technical and organizational industry standards relating to management of those risks. The complete security of any personal information collected, stored or used by us or our vendors cannot therefore be guaranteed.
As set out in more detail below, you can view, correct update or request the deletion of your personal information in any of your MLG accounts at any time.
If for any reason you wish to view, correct, or update personal information collected about you, simply access your MLG account through http://www.majorleaguegaming.com/ and edit/delete your personal information. You will need your password to access your personal account. You may also send us an email asking us to delete your account at email@example.com.
In some cases, we may not be able to delete your account and personal information.
To contact us, you can send us an email at firstname.lastname@example.org, or write to us at: Major League Gaming, 3 Park Avenue, 32nd Floor, New York, NY 10016, ATTN: Privacy.
For privacy related information applicable to users who are California residents or based outside the US please see below.
Please note your use of this MLG website, product or service is also subject to the terms of the MLG Terms of Service available here.
Since 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not share our customer's personal information with unaffiliated third parties for their own direct marketing purposes, without their approval.
If at any time you wish to opt out of having your personal information shared with third parties and/or receiving information from MLG (via e-mail or postal mail) about new products, services, or promotions, please send us an email to email@example.com, or write us at: Major League Gaming, 3 Park Avenue, 32nd Floor, New York, NY 10016, ATTN: Privacy. We will be happy to honor your request.
California Privacy Rights for Minor Users
Since January 1, 2015, California Business and Professions Code Section 22581 permits you, if you are a California resident under the age of 18, to view, correct, or delete Information provided by you or publicly posted by you by accessing your MLG account through http://www.majorleaguegaming.com/ or other product or service as applicable and editing/deleting your Information. You will need your password to access your personal account. You may also send us an email asking us to delete certain posted content at firstname.lastname@example.org. In the alternative, you may write to us at Major League Gaming, 3 Park Avenue, 32nd Floor, New York, NY 10016, ATTN: Privacy.
We will be happy to review, update or remove Information and/or content as appropriate. Residual copies of Information and/or content that have been deleted from your account and/or the Properties may remain in our backup systems. We may still retain your Information to resolve disputes, enforce our user agreement, or comply with legal requirements; in this case, your personal information will be blocked from use for any other purpose.
Do Not Track
If you would like to find out more about Do Not Track you may find the following link useful: http://www.allaboutdnt.com/
As set out in more detail below, we only process or transfer your personal information where we can rely on legal grounds and appropriate safeguards to do so. You also have additional rights regarding your personal information if you are located in the European Economic Area (“EEA”).
Legal Basis for Processing Your Personal Information
We only process your personal information where we can rely on legal grounds to do so. We process your personal information for the purposes set out below.
Performance of the Services
We process your personal information for the performance of our services, to provide or support of our products, or for any other feature you request or enable. This includes, for example, using your personal information to:
- administer your MLG Account;
- to provide you with requested customer service or technical support;
- provide contests or promotions in which you have enrolled;
- support functionality of the Properties (e.g., streaming, chat rooms); or
- provide global customer service.
We process your personal information based on your consent. This includes, for example, providing:
- newsletters, direct e-mails and surveys about our Properties; and
- certain other marketing features.
We process your personal information where we have a legitimate interest to do so. This includes, for example, processing:
- to provide you with requested services (e.g., gamebattles);
- to debug and improve our current and future Properties;
- in order to give you exclusive content, personalize your online experience with us and contact you in accordance with applicable marketing preferences; and
- for the establishment, exercise or defense of legal claims or whenever courts are acting in their judicial capacity.
We process your personal information for compliance with a legal obligation to which we are subject.
Your Rights to Your Personal Information
You have the following rights in addition to your rights to view, correct, update, or request the deletion of your personal information as set out in detail in the Accessing Information section above. To access your personal information, you can also make a request here . To delete your personal information, you can also make a request here.
You may object to the processing of your personal information based on a legitimate interest on grounds relating to your particular situation. You may, in particular, control the extent to which we market to you and you have the right to request that we stop sending you marketing messages at any time. You can use the methods described in the Accessing Information section above, or make a request here.
In certain circumstances, you can request that we transfer personal information that you have provided to us.
Where we rely on your consent in order to process your personal information, you have the right to withdraw such consent to further use of your personal information at any time. You can use the methods described in the Accessing Information section above to update your marketing preferences.
For each of the rights described above, you can also send your request to us by using the contact details set out in the Contacting Us section above
We hope that we can satisfy queries you may have about the way we process your personal information. However, if you have unresolved concerns you also have the right to complain to data protection authorities. You can bring the complaint in your member state of residence, place of work or where an alleged infringement of data protection law occurred.
Your personal information will be transferred to and processed in the United States where many of our central databases operate or other countries where Activision Blizzard group companies or vendors maintain facilities or business operations. We use European Commission approved contract clauses to protect your personal information. If you have questions, please contact us using the contact details set out in the Contacting Us section above.
In addition, if you are a visitor to our websites or other online products and services from outside the U.S., the personal information you provide will be collected, processed and stored directly on, or transferred to, servers in the United States or other countries where MLG, Activision Blizzard group companies or our other partners or vendors maintain facilities or business operations.
Unfortunately, we no longer offer MLG accounts to Russian based consumers.